" 5 stars, as expected.
" No problem with the delivery. The goods are going to be tested.
" Order came as quicly as always, nicely packed in all-paper-cardboard package so easy to recycle, and some examples, too. Great service.
" another purchase. prompt communication, generous amount of samples, thank you
" Olen tosi tyytyväinen palveluun ja tuotteisiin. Ihana saada kauniisti pakattu lähetys
" Delivery was quick and good in a perfect condition.
" Excellent customer service. My order arrived before expected. Very nice presentation and full of extra goodies. Really love it Thanks for your excellent service
" Everything runs smoothly.
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The available languages for the contract are english and german. You can switch between languages by clicking on the flags at the top-right navigation box.

General Terms and Conditions

1. Shipping Area

We ship inside Germany, to EU member states and to switzerland.

2. Conclusion of contract and prices

The product presentation in our shop is a non-binding catalogue. By clicking on the order button in our online shop you place a binding order for the items in your shopping cart. Immediately after completion of the order you will receive a confirmation of receipt of the order by e-mail.

The time of conclusion of the contract depends on the method of payment you choose:

Cash on delivery, SEPA direct debit, purchase on account:
We accept your order by shipping the goods within the period specified on the product or by a separate declaration of acceptance.

Advance payment by bank-transfer:
We accept your order by transmitting the transfer data together with the confirmation of receipt of the order by e-mail.

SOFORT Payment / KLARNA Sofort
After completing your order, you will be redirected to the payment service provider's website. The contract is concluded upon completion of the payment.

Paypal, Credit Card Payment:
During the ordering process, you will be asked to provide your payment information. Clicking on the order button completes the payment process and the contract is concluded.

All prices are gross prices including the statutory value added tax.

3. Reservation of title

Any goods delivered shall remain our property until they have been paid in full.

4. SEPA Direct-Debit:

The minimum notice period for information prior to collection of a due payment (advance notice) is one working day.

 


Additional information for customers:

How to save the contract information:

You will automatically receive an order confirmation email after completing the order. This order confirmation email will contain your order details and our Terms and Conditions. You can easily print out or save this information with your e-mail program. You can also archive your order details, by saving the summarized data of your order  on the last page of the order process with your browser. There you will also find the Terms and Conditions available for download
in PDF format.

Liability for defects.

The statutory defect liability applies.

Information about EU regulation on online resolution for consumer disputes.

The European Commission provides a platform for online dispute resolution (OS). It can be reached with the following link:

https://ec.europa.eu/odr

Our e-mail address for contact regarding this topic is shop@mehr-kosmetik.de