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The available languages for the contract are english and german. You can switch between languages by clicking on the flags at the top-right navigation box.

General Terms and Conditions

1. Shipping Area

We ship inside Germany, to EU member states and to switzerland.

2. Conclusion of contract and prices

The product presentation in our shop is a non-binding catalogue. By clicking on the order button in our online shop you place a binding order for the items in your shopping cart. Immediately after completion of the order you will receive a confirmation of receipt of the order by e-mail.

The time of conclusion of the contract depends on the method of payment you choose:

Cash on delivery, SEPA direct debit, purchase on account:
We accept your order by shipping the goods within the period specified on the product or by a separate declaration of acceptance.

Advance payment by bank-transfer:
We accept your order by transmitting the transfer data together with the confirmation of receipt of the order by e-mail.

SOFORT Payment / KLARNA Sofort
After completing your order, you will be redirected to the payment service provider's website. The contract is concluded upon completion of the payment.

Paypal, Credit Card Payment:
During the ordering process, you will be asked to provide your payment information. Clicking on the order button completes the payment process and the contract is concluded.

All prices are gross prices including the statutory value added tax.

3. Reservation of title

Any goods delivered shall remain our property until they have been paid in full.

4. Privacy

Personal data provided by you at the beginning of, or during the course of business dealings shall be processed and, in particular, stored in compliance with the provisions of the German Federal Data Protection Act (Bundesdatenschutzgesetz). Personal data shall not be passed on to third parties. Excluded are our service partners, which need the transmission of data for the handling of your order. (e.g. parcel-service or bank). In this cases however the passing of data is limited to the necessary minimum. We also reserve the right to request credit information about the customer from credit agencies upon good cause shown (e.g. payment requested by direct debit or payment upon receipt of invoice). We also reserve the right to consign outstanding debts to debt collection agencies.

5. SEPA Direct-Debit:

The minimum notice period for information prior to collection of a due payment (advance notice) is one working day.

 


Additional information for customers:

How to save the contract information:

You will automatically receive an order confirmation email after completing the order. This order confirmation email will contain your order details and our Terms and Conditions. You can easily print out or save this information with your e-mail program. You can also archive your order details, by saving the summarized data of your order  on the last page of the order process with your browser. There you will also find the Terms and Conditions available for download
in PDF format.

Liability for defects.

The statutory defect liability applies.

Information about EU regulation on online resolution for consumer disputes.

The European Commission provides a platform for online dispute resolution (OS). It can be reached with the following link:

http://ec.europa.eu/consumers/odr/

Our e-mail address for contact regarding this topic is shop@mehr-kosmetik.de

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