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The available languages for the contract are english and german. You can switch between languages by clicking on the flags at the top-right navigation box.

 

General Terms and Conditions

 

1. Shipping Area

We ship inside Germany, to EU member states and to switzerland.

2. Conclusion of contract and prices

By clicking the "confirm order" button in the checkout area of the online shop you submit your binding offer to conclude a contract of sale of the products in your shopping cart. The contract is concluded by delivering the articles. All prices are gross prices, including german value added tax and excluding shipping costs.

3. Reservation of title

Any goods delivered shall remain our property until they have been paid in full.

4. Privacy

Personal data provided by you at the beginning of, or during the course of business dealings shall be processed and, in particular, stored in compliance with the provisions of the German Federal Data Protection Act (Bundesdatenschutzgesetz). Personal data shall not be passed on to third parties. Excluded are our service partners, which need the transmission of data for the handling of your order. (e.g. parcel-service or bank). In this cases however the passing of data is limited to the necessary minimum. We also reserve the right to request credit information about the customer from credit agencies upon good cause shown (e.g. payment requested by direct debit or payment upon receipt of invoice). We also reserve the right to consign outstanding debts to debt collection agencies.

5. SEPA Direct-Debit:

The notification period of 14 days (pre-notification), can be reduced to five days for first direct-debits and to two days for recurring direct-debits.

 


Additional information for customers:

How to save the contract information:

You will automatically receive an order confirmation email after completing the order. This order confirmation email will contain your order details and our Terms and Conditions. You can easily print out or save this information with your e-mail program. You can also archive your order details, by saving the summarized data of your order  on the last page of the order process with your browser. There you will also find the Terms and Conditions available for download
in PDF format.

Liability for defects.

The statutory defect liability applies.

Information about EU regulation on online resolution for consumer disputes.

The European Commission provides a platform for online dispute resolution (OS). It can be reached with the following link:

http://ec.europa.eu/consumers/odr/

Our e-mail address for contact regarding this topic is shop@mehr-kosmetik.de

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